Refund policy

1) Customers can return products within 30 days of purchase. Items must be returned in new condition, with tags and the original packaging (we've had a couple of really funky nap mats mailed back to us over the years, not cool). Initiate returns by emailing us at help@wildkin.com.

2) Customers must have a Return Authorization number to initiate their return. Please note that you must request an RA directly from the company you purchased the item. If you purchased directly from Wildkin.com, then please contact us. Please don't send us a package without an RA number it will drive our warehouse manager crazy. 

3) Alas, you must pay for return shipping. All returns are subject to a restocking fee of 20%. We can waive your restocking fee if you would like reorder a different item, but you will still be responsible for all shipping costs. We will cover shipping if the item is defective.

4) Please save your tracking number for your return. We can't credit you for anything that gets lost in the mail.

Our products carry a 90-day manufacturer's warranty, covering normal wear-and-tear. If the defect is covered under warranty and it falls within this time frame, we would be happy to send a replacement or part. Please contact us and a Customer Service Representative will be in touch within 36 business hours to discuss your claim.