Many general questions are addressed below. If you can't find an answer to your question, email us at help@wildkin.com. We will respond to your email as soon as we can. Please allow extra time during our busy season.
Did you just place an order? We will probably ship it before you are done reading this paragraph. Ok, we are not that fast, but as long as the item(s) in your order is/are in stock, we will generally ship your order within 1-2 business days.
Unfortunately, we do not offer expedited shipping. Your will receive an email with your tracking number once it ships. During the super-busy Back to School and Christmas/Holiday seasons, please allow for an extra day.
Don't worry, you can find our furniture assembly instructions on our website. Just click on the item that you purchased and on the "Product Info / Instructions" tab you will see a link for our assembly instructions. Also you can find them by clicking here for DROPBOX.
Unfortunately, we cannot ship to an individual outside the contiguous U.S.
Unfortunately, our UPS account does not allow us to ship to PO/FPO/APO boxes at this time. Our sincere apologies for the inconvenience.
Orders can only be modified or cancelled before they ship. And we ship super fast, so stop reading these FAQ's and email us at help@wildkin.com.
Dissatisfied? Bought the wrong backpack? Here are the four steps to a successful return:
1) Items must be returned in new condition, with tags and the original packaging (we've had a couple of really funky nap mats mailed back to us over the years, not cool). You can return any product within 30 days of purchase.
2) You'll need an RA number, this will usually be your order number from your packing slip. If you purchased directly from Wildkin.com, then please send us an email at help@wildkin.com. Please don't send us a package without an RA number it will drive our warehouse manager crazy. And please do not ship your unwanted items to our office or PO Box! Do any of these things and the issuance of your credit may be delayed.
3) Alas, you must pay to ship the return back to us.
4) Please save your tracking number for your return we can't credit you for anything that gets lost in mail.
All of our products carry a 90-day manufacturer's warranty, covering normal wear-and-tear. If the defect is covered under warranty and it falls within this time frame, we would be happy to send a replacement/part. Please email help@wildkin.com and a Customer Service Representative will be in touch to discuss your claim.
1. Email us at help@wildkin.com
2. When submitting the email, please send us a picture of the damaged/defective item, your order number if purchased on Wildkin.com, or a copy of your invoice.
3. If your item was shipped to you outside the U.S. please contact the store you originally purchased it from.
We currently do not offer exchanges. If you need a different product, we recommend placing a new order for the item you want. This will ensure your new order is processed right away and you receive the product faster. For returning the item you no longer want, please follow our return policy:
If you have any questions, feel free to email us at help@wildkin.com.
Unfortunately, packages can get lost. Please contact help@wildkin.com and we will put in a claim with UPS. Per UPS policy, it can take up to 8-10 business days before they are able to locate your item.Wildkin will wait until we get an update from UPS as to where your package is before we send either a replacement or refund.
To ensure timely resolution of any delivery issues, we kindly ask that you notify us within 14 days of the delivery date if your package has not been received. Unfortunately, we are unable to process refunds or replacements for claims made more than 14 days after the package has been marked as delivered.
We accept Visa, MasterCard, and American Express. We love smiles, but do not accept them as a form of payment at this time.
Have a product or pattern idea? Let us know we just might make it!
We love seeing our products in the press! Send us an email at marketing@wildkin.com and we will get in touch with you.
Got a question, a comment, or a concern that's bouncing around like a kid on a sugar rush? Drop us a line at help@wildkin.com! We promise to get back to you faster than a toddler’s tantrum—though during our busy seasons, it might take us a smidge longer. Thanks for your patience.
