FAQ
Many general questions are addressed below. If you can't find an answer to your question, email us at help@wildkin.com.
Shipping information
Did you just place an order? We will probably ship it before you are done reading this paragraph. Ok, we are not that fast, but as long as the item(s) in your order is/are in stock, we will generally ship your order within 1-2 business days.
Unfortunately, we do not offer expedited shipping. Your will receive an email with your tracking number once it ships. During the super-busy Back to School and Christmas/Holiday seasons, please allow for an extra day.
Unfortunately, we cannot ship to an individual outside the contiguous U.S.
Unfortunately, our UPS account does not allow us to ship to PO/FPO/APO boxes at this time. Our sincere apologies for the inconvenience.
Unfortunately, packages can get lost. Please contact help@wildkin.comand we will put in a claim with UPS. Per UPS policy, it can take up to 8-10 business days before they are able to locate your item.Wildkin will wait until we get an update from UPS as to where your package is before we send either a replacement or refund.
Order information
Orders can only be modified or cancelled before they ship. And we ship super fast, so stop reading these FAQ's and email us at help@wildkin.com.
Dissatisfied? Bought the wrong backpack? Here are the four steps to a successful return:
1) Items must be returned in new condition, with tags and the original packaging (we've had a couple of really funky nap mats mailed back to us over the years, not cool). You can return any product within 30 days of purchase.
2) You'll need an RA number. Please note that you must request an RA directly from the company you purchased the item from. If you purchased directly from Wildkin.com, then please send us an email at help@wildkin.com. Please don't send us a package without an RA number it will drive our warehouse manager crazy. And please do not ship your unwanted items to our office or PO Box! Do any of these things and the issuance of your credit may be delayed.
3) Alas, you must pay to ship the return back to us.
4) Please save your tracking number for your return we can't credit you for anything that gets lost in mail.
Wildkin products are warranted against defects in materials and workmanship for two years from the date of purchase.
This warranty covers manufacturing faults such as failed stitching, broken zippers, and detached straps or handles. It does not cover normal wear and tear, accidental damage, misuse, improper cleaning, or damage caused by storage.
The warranty applies to the original purchaser, requires proof of purchase, and covers products bought from Wildkin or an authorized retailer.
If a product is found to be defective, Wildkin will repair or replace it at our discretion. Contact customer service to make a claim.
1. Email us at help@wildkin.com
2. When submitting the email, please send us a picture of the damaged/defective item, your order number if purchased on Wildkin.com, or a copy of your invoice.
3. If your item was shipped to you outside the U.S. please contact the store you originally purchased it from.
We accept Visa, MasterCard, and American Express. We love smiles, but do not accept them as a form of payment at this time.
Other Information
Have a product or pattern idea? Let us know we just might make it!
We love seeing our products in the press! Please fill out the form on the Creators page and we will get in touch with you.
For general inquiries, comments, or concerns, please email us at help@wildkin.com
Don't worry, you can find our furniture assembly instructions on our website. Just click on the item that you purchased and on the "Product Info / Instructions" tab you will see a link for our assembly instructions. Also you can find them by clicking here for DROPBOX.